Cancellations
You can cancel any order free of charge before it is dispatched. Message us on WhatsApp or email with your order number. We do not charge any cancellation fee.
Returns
If your item arrives damaged, defective, with missing parts or is not what you ordered, tell us within 7 days of delivery. Send your order number with clear photos or a short video of the item and packaging. We will arrange a free pickup where available, or a replacement.
To keep prices low we do not accept change-of-mind returns on used items.
Refunds
- Prepaid orders: refunded to the original payment method within 5 to 7 working days after we approve the return.
- Cash on Delivery orders: refunded by UPI or bank transfer to the details you share, within 7 working days after approval.
Contact
Seller: C M CORP (sole proprietorship), trading as Thingly
Registered address: B1-B2, RCP Complex, Mahavir Mandir Road, Kadru, Ranchi 834002, Jharkhand
Udyam Registration No.: UDYAM-JH-20-0033971 (Micro enterprise)
Email: chitrakshmayank3@gmail.com
Phone and WhatsApp: +91 92346 80000 (Monday to Saturday, 10 am to 7 pm IST)
Grievance Officer: Chitraksh Mayank, C M CORP
Email: chitrakshmayank3@gmail.com, Phone: +91 92346 80000
We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.